What is polymer clay?
Polymer clay is a versatile, oven-bake clay that can be shaped into various designs and hardened by baking in a regular oven. It’s known for its durability and vibrant colors, making it perfect for crafting unique jewelry and art pieces.

How do I care for my polymer clay creations & jewelry?
To keep your polymer clay jewelry looking its best, avoid exposing it to harsh chemicals and prolonged moisture. Gently wipe it with a soft, dry cloth to clean. Store your pieces in a cool, dry place away from direct sunlight.

How do I care for my beaded jewelry?
Keep your beaded jewelry away from perfumes, lotions, and cleaning products. Avoid soaking your jewelry in water, as this can weaken the string or adhesive used. Gently wipe it with a soft, dry cloth to clean. Store your pieces in a cool, dry place away from direct sunlight. Remove your jewelry before swimming, showering, or engaging in activities that involve excessive sweating.

Are your products hypoallergenic?
Most of our polymer clay jewelry is made with high-quality, non-toxic materials. However, if you have sensitive skin or allergies, please check the product descriptions for any additional details about materials used. Feel free to contact us if you have specific concerns.

Can I customize or request a custom piece?
Yes! We love creating custom pieces. If you have a specific design in mind or want a personalized item, please reach out to us via our contact form, email, or social media. We’ll be happy to discuss your ideas and work with you to create something special.

How long will it take to receive my order?
For more information please visit our shipping page.

For Custom/Mystery Orders: Please allow 3 days for processing after final confirmation. We'll check in with you to ensure the item is exactly what you want before applying the final touches. Your satisfaction our priority!

What is your return policy?
Please visit our Refunds page for more information.

Do you ship internationally?
Not at this time, but we’re actively working on expanding our shipping options to include international destinations. Stay tuned for updates on when we’ll be able to offer global shipping!

How can I contact you if I have more questions?
If you have any additional questions or need assistance, feel free to reach out to us via our contact form, email us at lobaessenceco@gmail.com, or connect with us on Instagram & Tiktok @ loba.essence. We’re here to help!